Remote IT Support Services for
Canadian Small Businesses
Remote IT Support Services for Canadian Small Businesses
24/7 Remote IT Help Desk Services for Canadian Small Businesses
When your email crashes during a client presentation or your accounting software freezes on payroll day, every minute costs money. That’s why Hearthstone provides remote IT support services that fix problems fast—without waiting for an on-site visit. Our Edmonton-based help desk team is available 24/7 to resolve software issues, connectivity problems, and user support needs within minutes.
Whether you’re in Sherwood Park, downtown Edmonton, Calgary, Vancouver, or anywhere in Canada, remote support means faster resolution times, lower costs, and fewer disruptions. We combine secure tools, proactive monitoring, and experienced technicians to keep your systems running.
Remote Support for Canadian Small Businesses
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- Support for hybrid and distributed teams across multiple locations
- Predictable pricing with flat-rate monthly plans
- Integration with other services like managed IT, cybersecurity, and structured cabling
- Fast resolution of day-to-day tech problems (passwords, apps, access issues)
- Lenovo laptop and server support included under your plan
If your business can’t afford downtime – or tech delays – we’re your team.
Proactive Monitoring and Remote Maintenance
Remote support isn’t just reactive – it’s preventive. Hearthstone uses advanced monitoring tools to detect potential problems before they lead to downtime.-
- Continuous monitoring of systems, networks, and endpoints
- Real-time alerts for unusual activity or system failures
- Scheduled maintenance done remotely after hours
This keeps your environment secure, updated, and optimized—without interrupting your workday.
Your Security Is Our Priority
All remote sessions use bank-level encryption and require your explicit permission to begin. You can watch the entire process and end the session at any time. We never store your data or maintain permanent access. Learn more about our cybersecurity best practices.
Benefits of Remote vs On-Site IT Support
| Feature | Remote IT Support | On-Site Support |
|---|---|---|
| Response Time | Minutes (avg. 15 min) – last month we averaged 12 minutes for small business clients | Hours or next-day |
| Cost | Lower (no travel fees) | Higher (billable time + travel) |
| Availability | 24/7 | Business hours |
| Best For | Software issues, user help | Hardware fixes, cabling |
Bottom line: If we can fix it remotely, we will – faster and for less.
Lenovo Hardware Support for Remote IT Services
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- Get discounted nonprofit and small business pricing on Lenovo hardware
- Remote setup, troubleshooting, and warranty coordination included
- One trusted partner for both your hardware and IT support
Edmonton Client Testimonial
“Hearthstone’s remote support has saved us countless hours. Their team fixes problems fast, even when we’re working remotely. It feels like having an in-house IT department without the overhead.”
— Jason P., Office Manager, 15-person Edmonton accounting firm
Schedule Your Free IT &
Remote Support Assessment
Stuck with a frozen computer? Can’t access your files? Email not working? We’ll fix it while you watch.
Let’s get your small business back to work…fast!
Remote IT Support FAQs
What is remote IT support?
What is remote IT support?
Remote IT support allows technicians to access your computer or network over a secure internet connection to troubleshoot and fix problems, without being physically present.
Is remote IT support secure?
Is remote IT support secure?
Yes. We use encrypted, industry-standard tools that require your permission. No session is started without your explicit approval, and you can end it at any time.
How fast can I get support?
How fast can I get support?
We respond to most requests within 15 minutes during business hours. Our average response time for Canadian small business clients is 12 minutes, benchmarked from our Edmonton help desk
Do I need to install anything?
Do I need to install anything?
In most cases, yes, but it’s a one-time, lightweight download that allows our technicians to connect safely and quickly.
What types of issues can be fixed remotely?
What types of issues can be fixed remotely?
Software crashes, email problems, login issues, printer setup, Microsoft 365 problems, and most user-access issues.