Managed IT Services for Small Businesses
IT Support Across Canada
Managed IT Services for Small Businesses IT Support Across Canada
Reliable IT support, proactive security, and Lenovo hardware built for growing small businesses.
When downtime strikes, every minute costs your business money. That’s why small businesses across Edmonton, Alberta, and Canada trust Hearthstone IT Solution.
From our Edmonton HQ, Hearthstone keeps Canadian small and midsize businesses productive with proactive monitoring, 24/7 help desk, system integration, cybersecurity, and Lenovo hardware solutions that cut downtime and control costs.
For over two decades, we’ve been Canada’s trusted partner for comprehensive IT support. We’re not a faceless national provider – delivering local, reliable, no-nonsense IT solutions to companies that can’t afford downtime
Right-Sized Managed IT Packages for Small and Mid-Sized Businesses
We offer tiered managed IT plans that grow with your business. Whether you’re just getting started or scaling a team of 50, we match your support needs to your stage of growth.
Every plan includes:
- 24/7 remote help desk support
- Onsite support in Canada when needed
- Email and collaboration setup (Microsoft 365 or modern clients)
- Endpoint protection and firewall management
- Secure data backup and recovery
- Regular updates and patch management
- Access to vCIO strategic planning
Plan Options:
- Starter Plan: Ideal for startups under 10 users who need essentials
- Growth Plan: Priority support, cloud services, and proactive cybersecurity for businesses with 10–50 staff
- Custom Plan: Full-service IT tailored to regulated industries or businesses with complex systems
Need pricing? We’ll build a quote that fits your budget.
Canadian Small Business IT Challenges We Solve
Some clients want us to handle everything. Others just need backup for their in-house tech person. Either way works for us and we’ve got you covered:
Budget & Growth Friction
- Surprise IT Bills – Emergency server crashes or last-minute repairs can cost thousands and disrupt operations. For small businesses, a single unplanned outage can result in $5,000–$15,000 in lost productivity, missed revenue, and recovery costs.
- Lack of IT leadership – Without guidance, Edmonton businesses risk investing in the wrong software or missing cybersecurity gaps. This often leads to underutilized systems or compliance penalties.
- Wasted Tech Spend – We often find clients paying for cloud tools they don’t need or never use—draining budgets without ROI.
Security Concerns
- No Formal Cybersecurity Plan – Many small and mid-sized firms rely on outdated antivirus and lack backup or proactive threat detection. Learn more in our Cybersecurity Services
- Unsecure Access for Remote Staff – Shared passwords and personal devices can open the door to data breaches that damage customer trust.
- Incomplete Backups – Businesses often think they’re protected—until they try to restore lost data and realize backups failed or were never configured properly.
Productivity Blockers
- Lagging Internet and Outdated Hardware – Tech slowdowns kill momentum and frustrate staff.
- Login Issues and Cloud Sync Failures – These daily headaches drain team time and cause unnecessary workarounds.
- No Remote Access – Staff can’t work effectively from home or in the field without proper tools and security protocols.
Getting Started: Your First 30 Days
Switching IT providers doesn’t have to be painful. Here’s what onboarding looks like:
Week 1 – Onboarding & Assessment
- Inventory of current systems and vendors
- Risk review and system access setup
- Monitoring software installed
Week 2 – Fix & Stabilize
- Critical updates and patches
- Backup and cybersecurity baseline
- Resolve active trouble tickets
Week 3 – Strategic Planning
- Technology roadmap session
- Process improvement review
- Identify ROI opportunities
Week 4 – Operational Support Launch
- Staff onboarded to help desk
- System baseline reporting
- Monitor and support day-to-day operations
Our Small Business Technology Stack
Think of us as your technology insurance policy. We prevent disasters and fix the unexpected, so IT emergencies never derail your business goals.
We support the tools your business relies on, and help you evolve.
- Microsoft 365 & Cloud Migration – Move your operations to the cloud with no disruption.
- Cybersecurity Protection – Layered defense: firewalls, endpoint protection, email filtering, and security awareness training.
- VoIP Phone Systems – Professional, scalable cloud-based communications.
- Remote Access Solutions – Work securely from anywhere with VPN and cloud-integrated access.
- IT Help Desk Support – Real-time assistance with troubleshooting, password resets, system performance, and more.
- Business Network Management – Monitoring, alerts, and optimization to keep your systems running at full speed. Lenovo-certified servers, laptops, and networking hardware available when refreshes are needed.
Serving Canada's Growing Business Community
From Whyte Avenue startups to Sherwood Park contractors, we understand the challenges facing Canadian small businesses. Whether you’re expanding your team, facing winter connectivity issues, or trying to simplify compliance, we deliver local, experienced support that national providers can’t match.
We support clients from Leduc to St. Albert, and we know the challenges specific to Alberta businesses—from privacy compliance to weather-related infrastructure risks.
Performance Snapshot
Serving 200+ Canadian small businesses since 1977 with 98% client retention.
Why Canadian Small Businesses Choose Hearthstone IT Support
| Feature | Hearthstone | National Providers |
|---|---|---|
| Support Team | Edmonton-based technicians | Offshore call centers |
| Response Time | Avg. 15 minutes | Often hours or next day |
| Cybersecurity | Built into all plans | Usually extra |
| Pricing | Flat monthly fee | Hourly or bundled surprises |
| Small Biz Focus | 5–50 person companies | Enterprise-first |
We’re built for you, not big corporations.
What Clients Are Saying
“Our restaurant’s POS would crash at peak hours. Hearthstone fixed the root issue and now it just works.”
— Mike S., Restaurant Owner, Kingsway
“As a law firm, security and compliance are everything. Hearthstone’s proactive approach keeps us safe and supported.”
— Sarah L., Partner, Glenora Legal Services
“Before Hearthstone, our backups didn’t even work. Now we get help in minutes, not hours.”
— Tanya M., Whyte Avenue Design Studio
“We’re in construction and move job sites a lot. Hearthstone keeps our people connected and secure wherever we go.”
— Rick T., Project Manager, Edmonton General Contractors
Frequently Asked Questions: Small Business IT Support
What happens if our server crashes after hours?
What happens if our server crashes after hours?
We provide after-hours emergency support for clients with a 2-hour response target. Many issues are resolved remotely before you notice.
Do you work with our software and vendors?
Do you work with our software and vendors?
Yes. We support your accounting platforms, CRMs, scheduling tools, and work directly with your vendors when needed.
Can I add users during my busy season?
Can I add users during my busy season?
Yes. Our plans scale monthly so you’re never locked into overpaying during slower months.
Do you help with Microsoft 365 migration?
Do you help with Microsoft 365 migration?
es. We offer seamless migration and ongoing support as part of our onboarding or cloud services packages.
Ready to Get Pro-Level IT Without the Overhead?
Book Your Free IT Assessment Today
- 30-minute consult with an IT specialist
- Get a custom technology roadmap and support quote
- No pressure, no obligation
- Same-day response guaranteed
- Ask about Lenovo hardware bundles with your IT plan